We take your privacy seriously - not just because we have to, but because trust is everything in our line of work. Here's the straight talk on how we handle your information.
Look, I'll be honest with you - privacy policies can be a real snooze-fest. But when you're dealing with international business law and cross-border transactions like we do, your data privacy isn't just some checkbox exercise. It's actually critical.
We're bound by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and we take that responsibility pretty seriously. This policy explains what info we gather, why we need it, and how we're keeping it safe. No legal jargon overload, I promise.
By using our services or even just browsing our site, you're agreeing to this privacy policy. If something here doesn't sit right with you, let's chat before we move forward - we're reasonable people.
When you reach out to us or become a client, we'll need the basics:
Nothing too wild here - just what we need to know who we're working with and how to keep in touch.
For the actual legal work, we're gonna need more detailed stuff:
This is where things get sensitive. We handle this data with extra care because, well, your business depends on it.
Like pretty much every website out there, we collect some technical info:
We use this to make the site better and keep it secure. We're not tracking your every move - that'd be creepy and unnecessary.
We keep records of our conversations with you:
This is partly for client service (so we don't forget what you told us last week) and partly because the Law Society requires us to maintain proper files.
We're not in the business of collecting data for fun. Everything we gather has a purpose.
Obviously, we need your info to actually do the legal work you're hiring us for. Can't draft contracts or handle compliance matters without knowing the details of your business and what you're trying to accomplish.
We've got our own regulatory requirements to meet. The Law Society of Ontario mandates certain record-keeping. Plus, there are anti-money laundering rules and client identification requirements we can't skip.
We'll use your contact info to reach you about your matters, send updates on regulatory changes that might affect you, and occasionally share insights we think you'd find useful. Don't worry - we're not spamming your inbox every day.
We analyze how clients use our services (in aggregate, not individually) to figure out what's working and what needs tweaking. This helps us get better at what we do.
Let's be crystal clear here - we're not selling, renting, or trading your information to third parties for marketing purposes. That's not our business model, and frankly, it'd be unethical given the nature of our client relationships.
Security isn't just IT buzzwords for us - it's fundamental to maintaining client trust.
We use industry-standard encryption for data transmission (that's the "https" you see in your browser). Our servers are hosted in Canadian facilities with physical security measures, and we maintain regular backups in case something goes sideways.
All sensitive documents are stored in encrypted formats. We use multi-factor authentication for system access, and our networks are protected by enterprise-grade firewalls.
Not everyone in our office has access to everything. We operate on a need-to-know basis - staff only get access to the info they need to do their specific jobs.
Everyone who works here signs confidentiality agreements, and we do regular training on data security and privacy obligations. When someone leaves the firm, their access gets terminated immediately.
Our offices at 181 Bay Street have controlled access - you can't just walk in off the street. Physical files are kept in locked cabinets in secure areas. When we need to dispose of documents, they're shredded or securely destroyed.
We also have clean desk policies - can't leave sensitive stuff lying around when you head home for the day.
We generally keep your info to ourselves, but there are situations where we need to share it:
Under PIPEDA and other applicable privacy laws, you've got some solid rights when it comes to your personal info.
You can request to see what personal info we have about you. We'll provide it in a reasonable timeframe (usually within 30 days), though there might be exceptions if releasing certain info would breach solicitor-client privilege or other legal obligations.
If something we've got on file is wrong, let us know and we'll fix it. This is actually important - inaccurate info could mess up your legal matters, so we want to keep everything accurate.
You can ask us to delete your info, but here's where it gets tricky - we have legal obligations to retain client files for certain periods (usually 7-10 years depending on the matter type). We'll delete what we can when we can.
For things where we need your consent (like marketing communications), you can withdraw that consent anytime. Just shoot us an email or give us a call. Keep in mind this won't affect processing that already happened before you withdrew consent.
You can request a copy of your info in a commonly used format if you want to transfer it elsewhere. We'll provide this where it's technically feasible and doesn't compromise others' rights.
If you think we've mishandled your info, you can complain to us directly (and we'll try to make it right), or you can go straight to the Office of the Privacy Commissioner of Canada. Your choice.
Just reach out to us at counsel@nyxariontale.info or call (416) 555-7829. We'll verify your identity (to prevent someone else from accessing your info) and then process your request.
Here's where things get interesting, given that we specialize in cross-border transactions.
Most of your data stays in Canada - our primary servers are here, and we prefer to keep things on home turf where we understand the legal landscape.
However, when we're handling international matters, your info might need to travel:
When this happens, we make sure there are adequate safeguards in place. This might include standard contractual clauses, ensuring the destination country has adequate privacy protections, or getting your explicit consent for the transfer.
Not every country has Canada's level of privacy protection. When your data goes abroad, it becomes subject to that country's laws. We'll always be upfront about where your data is going and what protections are in place.
We don't hoard your info forever, but we can't just delete everything the moment our work is done either.
The Law Society of Ontario requires us to maintain client files for a minimum period after the matter closes. This is typically:
These aren't arbitrary - they're based on limitation periods and the time within which claims might be brought.
Tax laws require us to keep financial records and receipts for 7 years. Trust account records have even longer retention requirements - typically 10 years.
If you're on our mailing list but not a client, we'll keep your contact info until you ask us to remove it. Website usage data gets aggregated and anonymized after about 26 months.
Once we're past the required retention period and there's no ongoing reason to keep your info, we'll securely destroy it. Physical documents get shredded, digital files get permanently deleted using secure deletion methods.
If you've got questions about this privacy policy or how we're handling your info, don't hesitate to reach out.
Nyxarion Tale Legal Services
Suite 1840, 181 Bay Street
Toronto, ON M5J 2T3
Canada
For specific privacy-related inquiries, you can also contact our designated Privacy Officer directly through the contact info above. We'll respond to privacy requests within 30 days.
If you're not satisfied with how we've handled your privacy concerns, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or toll-free at 1-800-282-1376.
Laws change, our practices evolve, and sometimes we need to update this policy to reflect that. When we make material changes, we'll let you know - either through email, a notice on our website, or both.
We'd recommend checking back here occasionally, especially if it's been a while. The "Last Updated" date at the top tells you when we last revised things.
Continued use of our services after changes means you're cool with the updated policy. If you're not cool with it, we should probably have a conversation about your concerns.